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1. What type of files can I send you to print?

We recommend saving as a .PDF
You may also send the file in the following types: jpg, jpeg, psd, tif, tiff, eps, ai, and png

We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.

2. What color mode should my files be?
If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job. You should always start and finish your designs in CMYK color mode.

3. What resolution should my file be?
Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.We only accept 300 dpi files and no less.

4.How should I set up my bleed and crop marks?
Please check our set up file for correct answers.

5.Should I send proof or sample file?
Yes we prefer you send us the proof or artwork file by email so that we can guide you correctly or rectify it ourselves. Click here to send us your file, or copy paste this link: sales@prontoprints.com
in your email and attach the file and send.

6. How do I get a greyscale image in a CMYK document?
Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other then K in your grayscale image, there is a chance that the color will vary.To eliminate all values other then K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.

7. What is rich black and how can I get it?
Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.
We recommend using
C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.

8. Why does my business card crack around the edges?
Cracking of the edges of a business card sometimes occurs when the card contains high values of ink, as in dark colors.This usually happens on a small amount of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.

9. What is banding?
Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding.To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.

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